Shipping policy

Last updated: April 8, 2026

At Cooshtee, operated by SIMPSON PRISMATECH SOLUTIONS LLC, we are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below.

  1. FREE SHIPPING

We offer FREE standard shipping on all orders. No minimum purchase required. No hidden fees at checkout.

  1. ORDER PROCESSING TIME

All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment is confirmed. You will receive an email confirmation with tracking information once your order has shipped.

Please note: Orders placed on weekends or public holidays will begin processing on the next business day.

  1. ESTIMATED DELIVERY TIMES

Standard Shipping (United States): 7–15 business days

Please note that delivery times are estimates and not guarantees. Actual delivery may vary due to carrier delays, weather conditions, or customs processing.

  1. ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package directly on the carrier's website.

If you have not received a tracking number within 5 business days of placing your order, please contact us at support@cooshtee.com.

  1. SHIPPING ADDRESS

Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. Address changes cannot be guaranteed once an order has been placed.

  1. LOST OR DELAYED PACKAGES

If your package has not arrived within the estimated delivery window, please:

  • Check your tracking number for the latest update
  • Contact your local post office or carrier
  • Reach out to us at support@cooshtee.com if the issue is unresolved

We will work with the carrier to investigate and resolve the issue. If a package is confirmed lost by the carrier, we will offer a replacement or refund at our discretion.

  1. CUSTOMS & DUTIES

Cooshtee ships within the United States. Domestic orders are not subject to customs duties or import taxes.

  1. CONTACT US

If you have any questions about your shipment, please contact us:

SIMPSON PRISMATECH SOLUTIONS LLC 201 Bypass Rd, Richmond, KY 40475, USA Email: support@cooshtee.com Phone: +1 (859) 564-3490